A Spasso con Elena works only with certified guides. When the guided tour is confirmed by the customer, the meeting point and the time for the tour will be agreed, as well as the details for the payment will be communicated through an invoice. The payment has to be made via bank transfer. All expenses with regard to the payment by bank transfer are not under the control of A Spasso con Elena and are to be paid for by the customer. 50 dkk (7 euros ca.) will be added to the invoice to cover the commission required by the Danish bank for receiving international transfer. Once the payment is received, the customer can consider the guided tour booked. Furthermore, the client will receive a more detailed program as well as the name of the guide who will be there on the day of the guided tour. Any additional service (such as the extension of a tour or the addition of a further one) which have not been agreed at the moment of the confirmation have to be agreed with A Spasso con Elena, and have to be paid in cash to the guide. The payment in Danish crowns is preferred, but euros are also accepted.
Distance/ transport supplement: if the guide is asked to go outside of zone 1 to start/end a tour, the total payment will also include the distance supplement corresponding to DKK 365/ € 49, as well as the value of the travel ticket to/from Copenhagen Central Station. If you are in doubt about whether your accommodation is within zone 1, please take contact with A Spasso con Elena for a confirmation. Please note that Copenhagen Airport and Port are situated outside public transport zone 1.
Language supplement: an additional DKK 500/ GBP 57/ USD 70 per hour, per extra language is charged for guide service in more than one language and for interpretation service.
Special preparation: when special preparation for a tour is needed, in accordance with the wishes of the employer, and/or the guide services given to the group exceed the normal limits of a guided tour, an agreement for the additional fee in this regard must be made. This fee is based on the standard hourly fee plus any possible extra charges.
Meal allowance: for tours of 5 hours or longer, when no meal is provided free of charge, the guide is entitled to a meal allowance as follows: until 2:30 p.m., per meal DKK 150/GBP 17/ USD 21 after 2:30 p.m., per meal DKK 200/GBP 23/ USD 28
Cancellation fee: in the event that the customer is forced to cancel the reservation, an e-mail requesting cancellation has to be written and sent. No reimbursement will be made for guided tours booked to be delivered during the high season, from June to August (both months included). No refunds will be made for cancellations made less than 7 days before the start of the tour. 50% of the total cost (less the bank commission and the costs for the additional services that A Spasso con Elena may have already paid) will be reimbursed if the cancellation is made no later than 21 days before the start of the tour. If cancellation is made no later than 35 days before the start of the tour, 70% of the total cost will be refunded (less the bank commission and the costs for the additional services that A Spasso con Elena may have already paid). In case the guide is forced to cancel the agreed program or tour, a valid alternative will be proposed or the total amount paid will be transferred back to the customer.
A Spasso Elena assumes no responsibility in case of accidents, damage, losses, delays that could occur during guided tours. By purchasing a service, you agree not to consider A Spasso con Elena responsible for any accident, damage, unplanned cost, personal losses and theft. In case of booking a tour by private car, private bus or boat, the related company will be insured. When booking a bike tour, you take all risks associated with the activity on yourself and on any present minor, eg: fall, the effect of weather conditions and of the road, traffic.
The prices are established in conformity with the conditions 2018 by the Danish Association of Authorized Tourist Guides. For further information, please write to [email protected]
Copyright Elena Merli 2018. The use and reproduction of the information and photographs on this page is forbidden without the owner’s authorization. If you want to use my photos or texts, send an e-mail to [email protected] so that we can agree further.
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Copyright Elena Merli 2018. The use and reproduction of the information and photographs on this page is forbidden without the owner's authorization.